Enhance Productivity with Paperless Online Business Applications
As pointed out by this BBC article, the NHS is on a mission to reduce waste caused by inefficient processes. This should be a goal that all businesses aim towards, but is often held back by a desire to keep comfortable and stick with the ‘status quo’. If it’s not broken, don’t fix it, right?
Well, according to the BBC article:
"PwC suggests a potential £4.4bn could be put back into the NHS with better use of information and technology."
That’s a huge amount of money which can be saved by becoming paperless. Take a look at your own processes; are they as efficient as they could be?
Realistically, most businesses are not operating at optimum efficiency and this leads to wasted time and effort on processes that are not profitable.
The NHS is a primary example of this and by modernising their systems; they expect to save a fortune.
In fact, we’ve done our bit in helping the NHS meet this goal by developing a new and efficient booking system for the Birmingham and Solihull NHS Cluster. This is a totally new booking system built for maximum efficiency that has already transformed their work processes – successfully delivering value and savings.
Moving Away and Becoming Paperless
Recently, we worked with a customer that was processing orders through a sales department. Their sales team would work collecting all orders made that day (through various means, including phone) and build a central spreadsheet with all the appropriate details.
At a designated time, orders for the day were cut off and the spreadsheet was printed. This could be quite large and span multiple pages depending on how many orders came in. The next step was to fax this over to their warehouse for processing.
The warehouse would pick and pack the orders and individually mark down on the faxed sheets the status for each order. When the warehouse was completed, they would fax back to the sales department so they could manually alert each customer to the status of their order and when to expect delivery.
As you can see, the process is very manual and there would be no real time updates. If the sales department needed to know the status of an order, they would have to call the warehouse and hope the office was manned and that they had the paperwork nearby (i.e. not on the opposite side!) to check… realistically, this meant they couldn’t determine the order status until the warehouse were finished.
How an Online System can help you
This inefficiency was costing the business money and sacrificing the level of service they could provide their customers. They asked us to step in and with our knowledge; we were able to deliver a system that:
- Used a central online order tracking system where all orders would appear alongside their status (e.g. payment processed, packaged, dispatched, etc).
- Was able to filter orders by status, type, location (and any number of other ways) to display a customised screen suitable for business needs.
- Allowed all members of the staff and warehouse to use a real time list of orders. The warehouse would then process orders as they came in (as apposed to waiting for the sales fax) and the sales team could see real time updates.
- Automatically alert customers to the change in their order status, so the sales team no longer had to manually take this action. This means they can concentrate on what they need to do; sell.
These were some of the bottlenecks in efficiency we solved for our customer. We developed a system that worked for their business and by helping turn them paperless, we saved them money.
Choosing the Right Partner for Moving to Paperless
It is precisely this reason that we were picked by the Birmingham and Solihull NHS to develop their new paperless and efficient booking system.
We were able to aptly identify where improvements could be made in their current process and translate this to an application that is reliable and delivers on everything such a large organisation needs. This is us playing our part to help them become a little less paper dependant!
If you would like to see similar improvements for your business, be sure to contact us today on 0800 081 1688. We have worked and developed many systems that have saved businesses thousands, including warranty systems, online CRM software, staffing recruitment software and more...
We can do the same for you.
Posted by: Spiderscope on January 21st, 2013 @ 2:52 PM