Bespoke Web Application for BILCS NHS

Spiderscope have been awarded a contract to build a new electronic booking system for Birmingham Integrated Language & Communication Services (NHS). This new booking system is set to take over 70,000 bookings annually from NHS patients in Birmingham and Solihull and includes a new multilingual public facing website.

The goal is to create a website and backend booking system that is easy to use by staff and residents alike, available in a number of different languages. This large project involves:

Designing and building a user friendly, public facing website
A bespoke appointment booking system
Login and account creation and messaging / alert system
Multi language content management system

The system needs to support a large number of concurrent users and associated booking data. Multilingual options are also extremely important so our solution needs to cover an easy to use language selection tool throughout.

Developing Bespoke Web Applications

Our proposed solution will provide a complete usability overhaul, building from the ground up to ensure reliability and ease of use. The solution will be split into two main areas:

Public Facing Website

The public facing website is an important portal for the local residents and must be usable for people that speak in a range of different languages. The site will offer content and information on services in multiple languages, accompanied by short video clips in multiple languages.

Key features of the site:

Multilingual content display
Short embedded video clips
Easy to browse and find content
Cross browser compatibility including IE6
SEO friendly
Easy manageable CMS

E Booking System

The E Booking system is the heart of the project and will take over 70,000 bookings annually. Obviously, with this many bookings passing through the system, it’s important that it's efficient, usable and reliable, our solution will deploy: